Refunds and Guarantees

Online 14 Day Money Back Guarantee

We guarantee to stand behind our jewellery 100%. We will offer a 14 day money back guarantee for all on-line purchases from the date the jewellery is shipped. Just return the jewellery/watch in its original condition and packaging, with a copy of the receipt and a copy of your original email return alert to Red Carpet Jewellers. Your email alert must contain a brief note explaining why your decision to return the item to us. Refunds will have deducted any initial shipping costs; unless the item is found to be faulty. All refunds will be reversed via the same initial payment method.

You can also exchange an item within the 14 days from the date the jewellery is shipped. Just return the jewellery/watch in its original condition and packaging, with a copy of the receipt and a copy of your original email alert to Red Carpet Jewellers. Your email alert must contain a brief note explaining why your decision to exchange the item, what you now wish to order and all your contact details. You will also have to include a self addressed postage paid satchel bag so that the new item/s can be posted back to you. Any refunds will have deducted any initial shipping costs. Also if an additional amount is to be paid then this must be done in full before the exchanged items are posted back to you. Any partial refund will be done on receipt of the original item. Any original shipping costs are NOT refundable. Any applicable refunds will be reversed via the same initial payment method.

All return postage costs to Red Carpet Jewellers are at your expense. 

Please note that this 14 Day Money Back Guarantee is not applicable to customised orders; please see below.

7 Day Exchange for all in-store purchases

All in-store purchases are on a 7 day with a receipt exchange policy only; no refunds. Just return the jewellery/watch in its original condition and packaging to the store personally. Please note that this 7 Day Exchange Guarantee is not applicable to customised or special orders; please see below.

All watches purchased from Red Carpet Jewellers comes complete with a 2 year manufacturer warranty.

Customised and Special Orders

The following customised jewellery items are NOT REFUNDABLE OR EXCHANGEABLE -

• Any replicated, customised or individual designed jewellery pieces made to order.
• Any request for semi-precious stones, synthetic stones or coloured cubic zirconias to be set into one of our pieces of jewellery.
• Any diamonds that are supplied for your requirements of carat, colour, clarity and cut.
• Any gold or sterling silver ring that was re-sized by special request.
• Any bracelets, necklaces and chains that require shortening by special request.
• Any specially requested ordered items that we did not carry as general stock and/or could not be ordered directly from our website.
• Any item that was altered in way by customer request on purchase.

IMPORTANT:
IF RETURNING ANY ITEM VIA POST YOU MUST FIRST ADVISE RED CARPET JEWELLERS VIA EMAIL. PLEASE INCLUDE ALL YOUR CONTACT DETAILS. WE EXCEPT NO LIABILITY FOR ANY LOST IN TRANSIT ITEMS. ALSO PLEASE PACK GOODS APPROPRIATELY. GOODS PACKAGED WITHOUT DUE CARE MAY RENDER THE RETURN AGREEMENT NULL AND VOID. ALL RETURN POSTAGE COSTS ARE AT YOUR EXPENSE.